Shipping policy

Shipping Policy

This policy explains how Brimholm dispatches and delivers orders. It forms part of our Terms of Service.

 Order processing

Orders are processed Monday to Friday, excluding UK bank holidays.

Orders placed before 2pm on a business day are usually dispatched within 1–2 business days. Orders placed after the cut-off, or at weekends and on bank holidays, are processed on the next business day.

During sales, product launches and busy periods such as Christmas, dispatch may take a little longer. We will tell you on the site if that is the case.

You will receive a dispatch confirmation email with tracking details, where available, once your order leaves us.

 UK delivery

Standard Shipping is free on every UK order — there is no minimum spend.

Express Shipping is charged at £14.97 per order, not per item, so you pay the same whether you order one item or several.

Delivery times are counted in business days from dispatch, not from the moment you order. Deliveries to the Scottish Highlands and Islands, Northern Ireland, the Isle of Man and the Channel Islands may take longer and may carry a surcharge, which is shown at checkout.

 International delivery

We ship worldwide to selected destinations, including:

Europe — Republic of Ireland, Germany, Austria, Switzerland
North America — United States, Canada
Rest of world — New Zealand.

The full list of countries we deliver to, with live rates, is shown at checkout once you enter your address. If your country does not appear, we are not currently able to ship there.

Our free Standard Shipping offer applies to UK orders only. International orders are charged at the rates shown above and at checkout.

Customs, duties and import taxes. Orders shipped outside the UK may attract import duties, taxes and customs charges in the destination country. These are not included in the price you pay us and are your responsibility as the importer. Charges are levied once the parcel reaches its destination — we have no control over them and cannot predict their amount. Please check with your local customs office before ordering.

If you refuse a parcel because of import charges, and it is returned to us, we will refund the cost of the goods less our outbound and return shipping costs.

 Delivery addresses

Please check your delivery address carefully before completing checkout. We cannot change an address once an order has been dispatched, and we are not responsible for orders delivered to an incorrect address supplied by you.

If you spot a mistake, email support@brimholm.store  immediately — if the order has not yet been dispatched, we will do our best to correct it.

We do not deliver to PO Box addresses. We can deliver to a work address, but someone must be there to receive the parcel.

 Tracking your order

Once dispatched, you will receive a tracking number by email. Tracking can take up to 24 hours to become active on the carrier's system.

 Missed deliveries

If nobody is available, the carrier will usually attempt redelivery, leave the parcel with a neighbour or at a local collection point, or leave a card with instructions. Parcels that go unclaimed are returned to us. If that happens, we will contact you to arrange redelivery, which may be chargeable, or to issue a refund for the goods less our shipping costs.

 Delayed, lost or damaged parcels

Delays. Our delivery times are estimates. Occasionally carriers are delayed by weather, strikes or operational problems. Please allow the full estimated window before contacting us.

Missing parcels. If your order has not arrived 10 business days after dispatch for UK orders, or 30 business days for international orders, email www.brimholm.store/ with your order number. We will open an investigation with the carrier. Carriers usually require a short investigation period before a parcel can be declared lost. Once it is, we will send a replacement or issue a full refund — your choice.

Damaged parcels. If your order arrives damaged, please email support@brimholm.store within 48 hours with photographs of the item and its packaging. We will arrange a replacement or refund. This does not affect your statutory rights under the Consumer Rights Act 2015.

 Risk and ownership

Risk in the goods passes to you when they are delivered to the address you supplied. Ownership passes to you when we have received payment in full.

 Split deliveries

If your order contains items with different availability, we may send them in separate parcels at no extra cost to you. We will tell you if we do.

 Contact

Questions about delivery?

Brimholm
Email: support@brimholm.store
Customer service hours: Monday to Friday, 9:00 AM – 5:00 PM (UK time)
We reply to all emails within 2 business days.